PO Box 46834 STN D
Vancouver, BC V6J 5M4
Terms of Service Agreement
OUR RELATIONSHIP WITH YOU
Fresh In Your Fridge is a weekly meal preparation service run by a team of holistic nutritionists and chefs (known as “holistic chef”). We design and prepare personalized menus that are tailored to your nutritional needs and taste preferences. For you, that means no cooking, no clean-up no stress — just the joy of a home-cooked meal. These terms of service (the “Terms”) set out how we deliver our services to you. Our relationship with you is also governed by the Services Agreement that is attached to these Terms (aka the fine print)
Here’s how it works:
First, we’ll schedule an initial appointment with you. In this meeting, you can expect to be asked questions about your lifestyle, goals and preferences, as well as the ins and outs of kitchen and home. Need a little or a lot? Conflicting tastes at your dinner table? Not a problem! Our team is always hungry for a challenge.All of our contractors are Certified Holistic Nutritionists and/or Trained Culinary Artists. We will introduce you to your holistic chef via email before your first meeting so that you can read a little about them and ask them any questions you may have.
WE DESIGN YOUR SCHEDULE
After your first meeting, we will book you in for recurring sessions where your FIYF menu will either be prepared and cooked in your home, or in our private kitchen and then delivered to you. Meals are stored in your kitchenware, or in reusable/biodegradable containers, eliminating the packaging associated with convenience foods. Your weekly sessions will be booked in advance on a recurring basis for ease of service. We will send you a reminder 3 days before any session via email through our MindBody platform. You don’t need to be home for your recurring sessions/delivery, but will need to make arrangements for access your home. In-home sessions last between 2.5 to 5 hours, depending on your menu, however, your nutritionist may occasionally need more time at your home to make sure your food is ready to go. Delivery times on your set day will typically be toward the end of the day. We are not able to accommodate shifting locations for your services, on a week-to-week basis. In-home clients will continue as an in-home service and delivery clients will continue as delivery. If you wish to change the service you are on please allow us a minimum of 2 weeks notice to arrange alternate scheduling.
WE PLAN YOUR MENU
Each week you will have a unique, personalized menu designed for you. We aim for our menus to be packed full of nutrient-rich ingredients that are never bland or repetitive. Your holistic chef will design and send your menu to you via email 3 days before your weekly session. If you have any feedback or changes to your menu please let us know at least 24 hours before your session. After that, any requested changes to the menu will be made at the discretion of your holistic chef.
Please let us know in advance whether you will be home during your weekly session/for delivery, and leave instructions on how to access your home – including whether your building requires a FOB for entry and/or using the elevator. If you’re not going to be home during your recurring session, or for delivery, you can give your holistic chef a key or consider engaging a concierge service. Please note that if we cannot access your home, your session may need to be cut short and you may be charged an additional fee so that food prep can be completed. If your nutritionist cannot access your home within 30 minutes of the session start time, we will consider the session a “no-show” and the client will be charged for the session. For delivery, if we are not able to access your home, we cannot guarantee the freshness of your food as we do not leave the food unattended.
For in home sessions, please ensure that your kitchen is clean and accessible for your weekly sessions with kitchen counter space clear and wiped down. Please also ensure that you have sufficient glassware/Tupperware containers for your meals to be stored in. Your holistic chef is not responsible for cleaning up dishes or mess created prior to any session and you may be charged an extra fee for any excess cleaning. We have the right to refuse service altogether if they feel there is an unacceptable level of mess. As a rule of thumb, we rate our clients’ homes on a cleanliness scale of 1 to 10, where 1 is your worst nightmare and 10 is spotless. We ask that you maintain a standard of at least a 7 on any day that you have an appointment. **Please see our additional COVID 19 policies for in-home etiquette and safety**
WASTE AND CLEAN UP
We will do all of the cleaning from our weekly sessions. This includes sweeping, taking out the compost and any garbage and/or recycling that’s filled up. If your apartment is in a building that requires a FOB to access the garbage area, we will leave any waste set aside in your home. We will leave any dirty dish-rags and towels in your laundry hamper, or set aside in your kitchen. We welcome you to talk to talk to us about any special cleaning instructions you might have.
FOOD SAFETY AND SHELF LIFE
Your health and wellbeing are of utmost importance to us. We ensure that all of our holistic chefs have completed FoodSafe certification, and are trained in preparing your food in the safest way possible. Our private kitchen, where meals for delivery clients are prepared, is not certified allergen free, therefore any clients with a severe allergy will become an in-home service client. Once your food has been prepared, you will be responsible for ensuring it is stored in a safe manner. We will provide you with storage instructions, but as a rule, any foods that you won’t consume within 3 days of your session must be promptly frozen. Please feel free to reach out to your holistic chef at any time should you have any questions regarding food safety.
We require a $300 grocery deposit when you sign up for FIYF if paying via credit card or by direct debit. We hold this while you are an active client, and use it as an allowance to purchase ingredients for you from week to week, or in the case of NSF direct debit. If you are purchasing a “one-off” session, for yourself or as a gift, or paying via e-transfer a deposit is not required but payment for your session(s) will be due up front. When you cancel your service we will refund your deposit to you in full to the payment method we have for you on file. If you paid your deposit by cash or cheque, you will be refunded via e-transfer. If you have any outstanding payments on your account, we may credit those against your deposit.
FIYF PLAN PAYMENTS
For all FIYF clients we require to have a Credit card or pre-authorized debit (PAD) on file regardless of payment option. We also require payment to be made day of your services, or in advance (see details below). One off/short term sessions can be paid by any method below, but payment is required in full before scheduled is confirmed.
Pre-Authorized Debit – This is our preferred method of payment. You will be billed the day of your session.
Credit Card – This option will be billed the day of your session, and there is a 3% processing fee added onto each session.
E-Transfer – For this option we will send you an invoice two weeks in advance of your next month’s service. We require payment of your upcoming services in entirety by the first of the month.
NUTRITIONIST VACATION AND SUBS
You will be working with the same nutritionist/chef from week to week, so that they are able to fully understand your dietary needs and taste preferences – as well as know the ins and outs of your kitchen. In the event that your nutritionist is on leave or unavailable for any reason, we will either reschedule you within that week or find a substitute who will be fully informed of your dietary needs.
CANCELLING AND PAUSING YOUR SESSIONS
We ask our clients to give us as much notice as possible if they wish to cancel their weekly session or put their schedule on hold.
We ask that cancellation requests for individual appointments be submitted by email to: firstname.lastname@example.org by the 25th of the month before the calendar month that you wish to cancel. That way we have time to make sure our monthly schedules are finalized by the beginning of the next month. While your service is paused, we will hold your schedule up to a maximum period of 2 weeks, but cannot guarantee your weekly time slot will be held any further than that time. While we make every effort to comply with cancellation requests, if an initial or weekly session is cancelled less than 72 hours (3 days) in advance, a cancellation fee of $150 will apply. If an initial or weekly session is cancelled less than 24 hours in advance, the client must pay for the session in full. We advise our clients that our cancellation policy is strictly enforced. We’re excited to serve you!